Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 803-548-1110 or make an appointment online!
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Great service and quality workmanship. Thank you !!!!!!
Great local shop!
Service is excellent. They take great pride in doing an excellent job. Everyone is friendly, dedicated, and trustworthy. I won't go any place else.
There are still good honest people in the world! I had my Audi towed and left over night at shop160 received a call before they even opened from MarkI explained what the issue was he explained his process.. 3hrs called me back and told me the issues.. instead of suggesting extraordinarily expensive repairs.. He fixed the problem to the best of his ability due to the issues.. He gave me his professional honest advice and extended a courtesy, My car is running and I am grateful he was personable professional showed empathy and most of just a nice decent human being.. As a woman it is scary having to deal With your car on a mechanical level. I want to say thank you again!!! Many blessings to you and your family.. I recommend this shop to anyone who needs a knowledgeable professional honest courtesy mechanic who works on foreign and domestic and who isn't money hungry and just loves what they do. Ladies if you typically feel anxiety when having to get help with you car this shop is top tier!!! Thanks Mark and Staff
